Board Thread:General Discussion/@comment-37649939-20181128144209/@comment-34818452-20181201063720

Hello, I translated the whole content of the email. Note that it may be not 100% accurate but im confident of the context it provides.

Thanks for playing Love Live! School Idol Festival

Regarding your enquiry, When inputting your transfer ID/Password, please pay attention to the points below _______________________________________________________________________

- Is it consisted of only half width characters

- Are the uppercase and lowercase letters correct

- Are any of the alphabets and numerals mistaken (Example: 0&O, 1&I , etc)

- Are there any spaces inputted

- Is it autocorrected by your autocorrect function _______________________________________________________________________

If the aforementioned points didn't solve the problem, please write down the details according to the points below and contact us once again for confirmation. _______________________________________________________________________

~ In case of unable to login due to incorrect ID or Password, do you have an unused transfer password? (Take note that once a password is used once, it will expire)

~ Please input your transfer password:

~ Have you linked your account to SIF ID?

~ If you linked your account to SIF ID, can you restore the data through SIF ID?

~ If you cant restore data through SIF ID, please provide us a screenshot of the error occurring

~ Please tell us the type of OS you used when you last logged in to the app (SIF)

~ Please tell us the type of OS you used to input the transfer password

~ Is there any more details regarding your problem? _______________________________________________________________________

We apologize for the inconvenience but we will be in your care.

When replying, please dont change or alter the format of this email. From now on, we will be in your care.

Normal respond time: 10:00 ~ 18:00 JST
 * Any unauthorized copying of this email is strictly restricted

Hope you can get your account back safely~