Thread:Ragnarok6354/@comment-25934693-20141228173828/@comment-24187738-20150218145649

Quick translation:

Thank you for playing LLSIF, thank you for contacting us, blah blah, apologies but we need more details in order to help you, blah. The more details we have the better the confirmation we can get that it's your account, we humbly thank you for your cooperation blah.

(TL Note: According to Raggy Bushiroad has started asking for more info recently because they have millions of accounts now and toooons of emails asking for lost account recovery so.)

1. Regarding that which you asked of us: (TL: This is not a question but a describer of the other questions just ignore it ^^")

2. The last time you "played the game". I assume this means more than just log-in but actually playing a song.

3. The last device and its OS that you were playing the game on.

4. The last transfer/recovery password that you requested from the game. If you've never requested for it before, please inform so.

5. The date and time when you last requested a transfer/recovery password. If you've never requested for it before, please inform so.

As we want to ensure that it's you getting it back and to prevent false identity theft by third-parties, we have to request for information that only you can provide.

In addition, this user support only has Japanese correspondence, and cannot carry it out in other languages. That you're using a translation tool, we too have been doing the same thing (i'm not sure of this). Please kindly acknowledge this.

When you reply, please leave all of the email correspondence history included within your reply. We look forward to your continued support of LLSIF.