Board Thread:Questions and Answers/@comment-26840554-20150731100359/@comment-24187738-20150731102833

Hello, just to be sure, you're on the EN server, right?

Requests for restoring accounts are on a case-by-case basis, depending on how much information you are able to provide KLab with. Since there's nothing you can do right now, it's best to just wait and hope for the best. In the case that your account is lost, you should email KLab to begin the account restoration process. They'll ask you to provide them with a list of information and whether you succeed or not depends on that.

All the best.