Board Thread:Love Live! School Idol Festival Lounge/@comment-11148831-20160518151457/@comment-35073741-20180322080930

Hello, I need help please. I already sent my email to KLab to recover my lost JP account. Now they ask how I lost the account. Can someone put my reply below in Japanese please? So I can reply to the email. Thanks in advance. You guys are lifesavers~

I had reinstalled the app on my phone and used my trasnfer code and password to log in. It worked, but the app crashed before it can take me to the home screen, so I had to force close it. When I run the app again, I tried to put the transfer code back, but it did not work. It keeps saying that my ID or password is incorrect.