Board Thread:Love Live! School Idol Festival Lounge/@comment-27095848-20151019163014

So long story short, I lost my jp main while trying to transfer it to a new device with a different system (forgot to spend all lovegems and didn't have the account connected to game center or anything..meh). I sent jp klab an email using an email template with all the info I could find, and they replied asking questions (a few of which were already in the first email), so of course I answered them all.

Today I woke up to this email: いつも「ラブライブ！スクールアイドルフェスティバル」をご利用いただきましてありがとうございます. お問い合わせいただきました件につきまして、ご連絡いたします. 誠に恐れ入りますが、お客様より申告いただいた情報について 運営で確認を実施したところ、ご本人様確認が困難となっております. 改めて、ご本人様確認をおこなわせていただきます. お手数をお掛けいたしますが、既にご申告いただいている項目につきましても 再度ご記入の上、ご返信くださいますようお願いいたします. Which with the help of google translate it says:

Thank you for always available, "Love Live! School Idol Festival". With regard to the matter that we received your inquiry, we will contact you.We truly Excuse me, but the information was our declaration from the customerWhere it was carried out confirmed in operation, it has other person confirmation difficult. Again, we will carry out the other person confirmation.Sorry to trouble you, but, even with regard to items that are already kindly declarationPlease fill again, we ask that you please reply.

-Not very helpful at all. Do I have to fill ALL questions again? When will they contact me again, and do I have to reply to them confirming my info? What should I do? Please help, I can't make a proper response because my japanese skills are non existent (heck, even my english skills aren't that good) and klab doesn't reply to google translate generated emails. ;; I really, really want my main back! 