Thread:Ragnarok6354/@comment-26174227-20150306030454/@comment-11148831-20150306070717

I am confused because there are two threads and I don't understand if the other is a sequel to this one or a different query.

Anyway, first, I removed your second thread and added its contents on this thread.

Let me get this clear first.

Query 1:


 * 1) Your phone broke and lost your account.
 * 2) You plan to get back your account by emailing kLab.
 * 3) But you have your transfer passcode(?) along with your User ID and in-game name.

Query 2:


 * 1) You used your transfer passcode but it didn't work because you had leftover gems.
 * 2) You made a new account.
 * 3) You tried deleting the app but the account did not disappear.
 * 4) You tried your passcode again but it didn't work.

Right?

Well. Transfer Passcode is the 16-digit passcode you issue from the Options. To answer, if you have your transfer passcode, you shouldn't have to email kLab anymore. Just that is enough.

However,

You said it didn't work because of leftover gems, correct?

This is because you are trying to transfer from a device with a different OS. (i.e. iPhone which has iOS → Samsung Galaxy S which has Android OS)

To be able to successfully transfer your account, you have to use your transfer passcode on a device with the same OS, and use all your love gems. After that, issue another transfer passcode and transfer to the other device with a different OS.

kLab won't be able to help you use all your gems, so you have no choice but to find a device which had the same OS and use up all your gems.

And lastly, YES. It is possible to overwrite the said account with a transfer passcode.

PS. Please keep all your queries in one thread. If you forgot to mention something, there is always an edit function and/or just post a reply on the existing thread. Thanks.

⋆ Ragnarok6354 ⋆