Board Thread:Questions and Answers/@comment-26840554-20150731100359/@comment-26840554-20150731103315

LuciaHunter wrote: Hello, just to be sure, you're on the EN server, right?

Requests for restoring accounts are on a case-by-case basis, depending on how much information you are able to provide KLab with. Since there's nothing you can do right now, it's best to just wait and hope for the best. In the case that your account is lost, you should email KLab to begin the account restoration process. They'll ask you to provide them with a list of information and whether you succeed or not depends on that.

All the best. yes im on the EN server but now that i think about it i had a JP game on that phone too... oh well i dont care about that one.

i found a guide on reddit that says things you have to tell them and im getting everything ready now thank you so much