Board Thread:Love Live! School Idol Festival Lounge/@comment-11148831-20160518151457/@comment-31151815-20170204073329

Hi, I have another question (sorry to trouble you guys)

So basically after I emailed KLab they gave an email back saying this:

Thank you very much for supporting School Idol Festival.

We sincerely apologize for the inconvenience that this issue has caused you.

Regarding your inquiry, we regret to inform you that we are unable to confirm your account data with the details that you have provided us.

With this, we kindly request that you provide us the following information in order for us to confirm your account data:

-- --- ◆ Registration Date: If you don't remember, kindly give us an approximate. Please complete in format Year-Month-Day ◆ Name of the event you first joined ◆ Number of Love Gems: Kindly give a specific number of love gems you possess. Kindly avoid vague answers.

Though I have no clue as to when I did do these things or have a number of Loveca. What should I do and say to reply back to them?